People

We empower your business through your people. We deliver professional training the way you want –offering elearning, blended learning, virtual classrooms or on-site delivery. We contextualise all our courses, aligning them to IT and business objectives so they deliver the most impact from the new knowledge and skills they acquire. It’s no longer about personal development, it’s about enhancing your services!

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Processes

Delivering services to expectation and above is built on well defined, well executed processes that have the agility to change to meet business demand. Fox IT’s experience and expertise support and guide our clients to deliver fit-for-purpose Service Management environment, to empower IT to govern and deliver high valued, impactful services and enabling their customers to achieve their business goals.

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Tools

Having the right tools, configured to the designed processes, in the hands of skilled knowledgeable people delivers a high quality of service and facilitates stong governance of IT. Fox IT brings it’s experience in IT Service Management supports the selection and appropriate configuration for implementation through contextual project management – turning the ‘art and science’ in deployment to investable reality.

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"After working with Fox IT we are convinced that our decision to use your team was the right one."

Cheryl Wille, Vice President of Service Management, SunGard Corporation

Fox IT is a global service management specialist delivering IT service transformation for our clients. Recognised as the premier supplier of consultancy, training and tools with a global partnership network.

IT Tools

Many years of experience have enabled us to develop our unique best practice ITSM toolkits to share with our clients.

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FoxROI™ - Calculate Return On Investment

FoxROI™

ROI Evaluator (FoxROI™) gathers the necessary information required to calculate the potential return on your service improvement activities.

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FoxMAPS™ ITIL And ISO/IEC 20000 Assessment

FoxMAPS™

FoxMAPS™ will provide you with an independent and objective view of your organisation’s effectiveness, leading to a road map for improvement.

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FoxPRISM™ ITIL And ISO/IEC 20000 Process Implementation & Improvement

FoxPRISM™

FoxPRISM™ is a fully interactive web-based process knowledge database that assists in the design, implementation and management of Service Management processes.

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IT Training

We provide training through a wide portfolio of courses supporting IT Service Delivery including ITIL® Training and related courses, COBIT® Training, ISO/IEC 20000 Training, Lean IT Training and PRINCE2® Training using a wide range of standard and tailored delivery methods.

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ITIL<sup>®</sup> Training Courses

ITIL® Training

ITIL enables you to fully benefit from proven best practices in IT Service Delivery and is relevant to anyone involved in the delivery or support of IT services.

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COBIT<sup>®</sup> 5 Training

COBIT® Training

COBIT 5 provides guidance to executives and those charged with making decisions concerning the use of technology in support of organizational objectives.

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ISO 20000 Training

ISO/IEC 20000 Training

ISO/IEC 20000 is the international standard for IT service management. It defines the best practice for the delivery of managed services to meet the needs of an organisation and its customers.

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