REV. Date: Nov 8, 2021
Your right to privacy and control over your personal information is very important to everyone at Foxit Software. To ensure that you understand how Foxit collects and uses personal data, please note the information below.
1. Responsible body
For any questions about privacy in connection with our products and services or the use of our website, you can always contact our data protection officer.
Foxit Software Inc.
41841 Albrae Street
Fremont, CA 94538
Tel. +1 866-680-3668
Email: [email protected]
For questions specifically related to privacy of data protection in the EU and its Member States, please contact our European office:
Foxit Europe GmbH
Email: [email protected]
Tel.: +49 30394050-0
Fax: +49 30394050-99
2. General collection, processing and use of personal data in the context of the use of the website, products and services
When you visit our website, or install and/or use our products or services, the following information may be collected (i) when you send us such information, or (ii) depending on the activity, without your active participation, and will be stored until automated deletion:
- Your IP address;
- Your device type, model, name, mac, and ID;
- The date and time of access;
- The names and URLs of the pages you visited;
- Your Mac address;
- Time spent on each website page;
- Your pattern of use;
- The website from which the access takes place (i.e. referrer URL);
- The browser and operating system of your computer as well as the name of your access provider;
- Any search keywords input;
- Any feedback you send us;
- Product information such as the Product name, version number, product license type, state transition, language, edition (whether, for business, standard, etc.), the distributor ID, and Foxit’s defined UUID; and
- Any other information to provide identification that helps us provide the service and comply with the law.
For certain products and services, we also collect token information for any third-party document management systems such as FileOpen, SharePoint, NetDocuments, iManage Work, iManage Cloud, Egnyte, OpenText Documentum, OpenText eDOCS, OpenText Content Suite, Worldox, and possibly others. Note that this list of third-party document management systems may change from time to time.
The data we collect is processed by us for the following purposes:
- Ensuring a smooth connection to the website, products and services;
- Ensuring a great user experience of our website, products and services;
- Evaluation of system security and stability;
- For further administrative purposes
In no scenario will we use any nonanonymized data for the purpose of drawing conclusions about you.
If you register on the website to download software, register your software, register for a service, view a webinar, get pricing, have a salesperson contact you, or for any other reason, the following information may be collected based on your input:
- First and last name;
- Account creation information such as time and date;
- Number of licenses required;
- Login Information such as User ID and other credentials;
- Account information, and
- Other information, depending on the nature of your inquiry.
The data mentioned is processed by us for the following purposes:
- For sales and marketing purposes, to follow up on requests, and to provide additional information or to answer questions;
- For responding to inquiries and to otherwise correspond with you;
- For managing our relationship with you;
- For communicating with you;
- For supplying you the purchased software service;
- For keeping proper records of transactions with you;
- For meeting legal obligations.
The legal basis for the data processing described in this section is the fulfillment of our contractual obligations or the implementation of pre-contractual measures.
3. Third-Party data processing in the context of contract execution
We collect and process your data for the entire process of your purchase or your subscription, including possibly in the context of later warranties for our services and for technical administration. This affects the following data:
- Your name;
- Your address;
- Your phone number;
- Your email address;
- The employer (if requested);
- The job title (if specified);
- Payment information, such as your bank account or credit card information (if applicable).
Your personal data will only be passed on to third-parties or otherwise transmitted if this is necessary for the purpose of contract execution or billing, or if you have previously consented. For example, in the context of order processing, for the service providers used here (such as PayPal or other banks), the data is necessary to handle the order and order processing. The data transmitted in this way may only be used by our service providers to fulfill their respective contractual tasks. Any other use of the information is not permitted. We need the correct name, address, contact and payment details to process your order. We need your email address so that we can confirm the order and communicate with you. Furthermore, you will receive the order confirmation and invoice via your email address. Employer and job title information is required (as relevant) to ensure services such as support and follow-up can be properly provided.
The legal basis for the data processing described in this section is the fulfillment of our contractual obligations or the implementation of pre-contractual measures, and meeting legal obligations.
4. Create a Foxit account
If you create a Foxit account, we will also use your email address as a login. The creation of a Foxit account is not required and is optional to download and order products. However, a Foxit account allows you to download free trial versions, view your previous online orders, manage your subscriptions (if you have a subscription account), and use Foxit’s cloud service and web applications. The legal basis of the processing is your consent.
5. Use of Foxit cloud service
Foxit provides a number of cloud services, allowing user to read, edit, process PDF files, work across multiple devices, sign documents, and collaborate online. Files might be uploaded or created when you are using these cloud services, other content or usage data can be created as well.
You may choose to give us access to your contacts to make it easy for you to do things like sharing your file, sending messages, and inviting others to use the services. If you do, we will store those contacts on our servers for you to use.
Some Foxit cloud services provide collaboration features where you want to share information with other team members. Foxit will share the information you provide to the person(s) you specify. You understand that your name, email address, information from your profile and online account (including your avatar), and any content you choose to share will be shared with such person(s), and such person(s) may communicate with you (such as by posting comments or emailing you) in connection with your use of the collaboration features of the Foxit cloud services. For example, person(s) who you invite to collaborate with you as a contact using the collaboration features of the Foxit cloud services may also (i) modify comments in or about the file that you have shared, (ii) share such content outside of the Foxit cloud services, and (iii) provide other person(s) with rights to view the content you have shared.
All the files you upload to the Foxit cloud services and the data you created using the Foxit services are stored on an appropriate server infrastructure for processing. Unless you choose to store the files and data on a Foxit server for a later usage, all these files you uploaded will be deleted once the process is completed, and the output files will typically be deleted in one day. We keep the files for the sole purpose of giving you and your designated third parties access to the files and the data for as long as you need access. During that time, we neither look at the files nor mine any data from them. No backups are made of any transitional uploaded files or their processed output, and the content of such files are not monitored without your explicit permission.
The legal basis of the processing is your consent.
6. Use of our own Internet cookies
By using our cookies, we want to optimize your experience on our website. These services are based on our aforementioned legitimate interests, which at the same time represents the legal basis for the data processing described here.
Most browsers allow you to refuse to accept cookies, and to delete cookies you have received, knowingly or otherwise. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Note that blocking all cookies will have a negative impact upon the usability of many websites, and if you block cookies, you will not be able to use all the features on our website.
7. Use of web analytics and additional services
Web analytics and the other named services in this section are used for the continuous optimization of our services, products, and our website. The tracking provides a statistical record of the use of our website and to evaluate it for the purpose of optimizing our offer to you. From time to time, we employ data processing and collection services and tools to help us provide you with the best services available. Examples of at least some of the data collection and/or processing services are found in the corresponding list below. Note that the list may change from time to time and is provided solely as examples of how we collect data. The legal basis for the data processing described in this section is our authorized interest in the needs-based design and continuous optimization of our website, products and services.
a. Google Analytics
For the purpose of the customized design and continuous improvement of our website we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.com) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; in following “Google”). In this context, pseudonymized usage profiles are created and cookies (see point 5) are used. Information generated by the cookies include, as an example:
- Browser type/version;
- Operating system;
- Referrer URL (the previously visited page);
- IP address of the accessing computer;
- Time of server request;
- Pages visited.
This information is transmitted to a Google server in the United States and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or third parties process this data. The data accumulated in this context is transmitted by Google for evaluation to a server in the USA and stored there. In the event that personal data is transferred to the USA, Google relies upon the European Commission’s Standard Contractual Clauses (SCCs) for transfers of online advertising, measurement, and personal data out of the European Economic Area, the UK, or Switzerland. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that personal identification is not possible.
You can prevent the installation of cookies by setting the browser software accordingly; however, we point out that in this case not all features of this website may be fully exploited. You can also prevent the collection of data generated by the cookies and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en). As an alternative to browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics. An opt-out cookie will be set which will prevent the future collection of your data when you visit the website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must reset the opt-out cookie again. For more information about privacy related to Google Analytics, see the Google Analytics Help Center (https://support.google.com/analytics/answer/6004245?hl=en).
b.Google AdWords Conversion Tracking
To statistically record the use of our website and to optimize and evaluate it, this website also uses the Google Conversion Tracking tool (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Here, Google AdWords sets a cookie on your computer if you have reached our website via a Google advertisement. After 30 days these cookies lose their validity and are not used for personal identification. If the user visits certain pages of the website of the AdWords customer and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.
If you fill out the any form on the website, your information will be collected by marketing automation software from Act-On Software, Inc. (8300 SW Creekside Place, Suite 250, Beaverton, Ore. 97008, USA) to provide you with our newsletter and other automated email correspondence. These communications provide further information about the downloaded software and related services. You can unsubscribe from receiving Foxit email at any time (see point 12).
In addition, Act-On uses the information in the download form on our behalf to analyze your continued use of our portal. Certain usage data are linked and stored with your person. In this way, we can provide you with information and offers that are tailored to your specific needs. You may object to this use of your data at any time.
If you fill out the any form on our website, your information will be used on our behalf by the marketing automation software of Pardot, a subsidiary of Salesforce, Inc. (Salesforce.com, Inc., The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA) to provide you with our newsletter and other automated email correspondence. These communications provide further information about the downloaded software and related services. You can unsubscribe from receiving Foxit email at any time (see point 12).
In addition, Salesforce uses the information in the download form on our behalf to analyze your continued use of our portal. Certain usage data are linked and stored with your person. In this way, we can provide you with information and offers that are tailored to your specific needs. You may object to this use of your data at any time.
e. Bing Ads
This website also uses web analytics software from Hotjar Ltd. (Level 2, St Julian’s Business Centre 3, Elia Zammit Street, St Julian’s STJ 1000, Malta) to collect statistical information about the use of our website. With the help of this tool, visitor information is collected and transmitted to Hotjar servers. The technology enables the activities of the user to be collected while visiting our website, to analyze and visualize. For example, we can use a “heat map” to identify which areas of our website are the most visited and clicked. For this are appropriate Cookies sent to Hotjar. Hotjar Ltd. may impose data collection and storage on certain browser settings. Hotjar's data collection may be disabled by any opt-out on any of our or other websites operated using Hotjar. Further explanations as well as a function to explain your opt-out can be found on the opt-out page of Hotjar. In addition, Hotjar supports the so-called Do-Not-Track function of your browser. If you enable it in your browser, Hotjar will not collect any data. Instructions for the various browsers can be found on the Hotjar website.
For further information regarding Hotjar, visit https://www.hotjar.com/legal/compliance/gdpr-commitment as well as https://www.hotjar.com/privacy.
Foxit uses online payment management services from Stripe (Stripe, Inc. 185 Berry Street, Suite 550, San Francisco, CA 94107, USA). The service allows Foxit to record process monthly and annual subscription purchases for Foxit products and stores the necessary billing information provided by the customers to successfully process each transaction. Your data is hosted by Stripe in the United States. The data processing by Stripe takes place partly on servers in the USA. The use of external payment service provider is based on our legitimate interest to you offering Stripe as an additional payment option. For more information about Stripe, visit https://stripe.com/us/privacy.
Foxit uses customer relationship management software from Salesforce.com (Salesforce.com, Inc, The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA). The service allows us to record contact information of customers and potential customers. A limited number of authorized employees have access to the database as necessary to search for business information about customers and potential new customers. Your data is hosted by Salesforce in the United States.
For more information about Salesforce.com, visit https://www.salesforce.com/company/privacy/.
i. Zendesk, Inc.
j. SalesLoft, Inc.
Foxit uses the Quora Pixel from Quora (Quora, Inc. 650 Castro St 450, Mountain View, CA 94041, USA). The Quora Pixel is a tool that is placed in our website to track traffic and conversions of website visitors coming to Foxit.com from the Quora website. When someone clicks on our ad and lands our website, the Quora Pixel allows us to identify how many people are visiting our website and what actions they are taking. For more information about Quora, visit https://www.quora.com/about/privacy.
Foxit uses the Outbrain Pixel from Outbrain (Outbrain Inc., 222 Broadway 19th Floor, New York, NY 10038, USA). The Outbrain Pixel is a tool that is placed in our website to track traffic ad conversions of website visitors coming to Foxit.com. When someone clicks on our ad and lands on our website, the Outbrain Pixel allows us to identify how many people are visiting our website and what actions they are taking. For more information about Outbrain, visit https://www.outbrain.com/legal/privacy#privacy-policy.
m. Mailgun Technologies, Inc.
n. Third Party Cloud Storage Services
o. Foxit Dashboard
For the purpose of improving product quality and features, we may process how you use some of our products and services (“Usage Data”) with our internal system Foxit Dashboard. You have the option to share the following data about how you use and interact Foxit products and services:
- System information, such as UUID, devices, operating system (version, language);
- Foxit product information, such as product name, version, language;
- Information about your documents, such as number of pages, and unique document identifiers, (but not the content in your documents);
- Document usage information such as how many times you open a document; and
- How you interact with Foxit’s products and services, including the features you use and the options you select.
You can choose not to share Usage Data by setting your preferences on your products or services page.
8. Social media plug-ins
We use Social Plug-ins on our website from Facebook, Twitter, You Tube, and LinkedIn to increase Foxit’s awareness and promotional purposes. Responsibility for the operation compliant with data protection is to be guaranteed by their respective providers. The integration of these plug-ins by us is done by means of the so-called two-click method to protect visitors to our website in the best possible way.
a. Facebook Connect
This website uses a plugin of the short message network of Twitter Inc. (Twitter). The Twitter plugin (tweet button) can be recognized by the Twitter logo on our site. An overview of tweet buttons can be found here (https://about.twitter.com/resources/buttons). When you visit a page of our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you have visited our site with your IP address. If you click on the Twitter "tweet button" while logged in to your Twitter account, you can link the contents of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. If you do not want Twitter to associate your visit to our pages, please log out of your Twitter account. Legal basis is the Contract fulfillment or the Execution of pre-contractual measures.
We use the provider YouTube for the integration of videos. YouTube is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Inc., located at 1600 Amphitheater Parkway, Mountain View, CA 94943, USA. When you visit the subpages of our website that have a YouTube plugin, they will connect to the YouTube servers and display the plugin. This will tell the YouTube server which of our subpages you have visited. If you are logged in as a member of YouTube, YouTube assigns this information to your personal user account. When using the plugin such as clicking the start button of a video, this information is also assigned to your set account. For more information about data processing and privacy by YouTube (Google), please visit https://policies.google.com/privacy. If the Do-Not-Track feature is activated in the browser, no external YouTube content will be loaded without the consent, only the reference to this option (Play button) will be displayed. You can prevent the collection of data generated by cookies and related to your use of this website as well as the processing of this data by Google by entering into the Google Settings and disabling the "Personalized Advertising on the Web" option. In that case, Google will only display non-individualized advertising. The legal basis is on our legitimate interest in the integration of video and image content.
This website offers the possibility to sign in with “ Sign-In with LinkedIn”. Sign-In with LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, California 94043, United Stated (“LinkedIn”). If you want to use this feature, you will first be redirected to LinkedIn. There you will be asked to log in with your username and password. We do not take note of registration data. Following this, your LinkedIn account information will be sent to us if you confirm this process with the “Login and allow” button.
A permanent link between your customer account and your Account on LinkedIn does not take place. For more information about Sign In with LinkedIn and Privacy Settings, please refer to the LinkedIn Privacy Notice.
9. Server location
An overview of Foxit’s group of companies including its subsidiaries can be found at https://www.foxit.com/company/contact.html.The servers on which user data is collected, stored and used are located in the United States. However, at times, your data may be required within our group of companies or to third parties. If you use the Foxit platform, you allow us to transmit, store and process your information in the United States and possibly in other countries. The laws of these countries may differ from the laws of your place of residence. By taking advantage of Foxit platform, you consent to the transmission of your data to these countries. In the event that personal data is transferred to the USA from the EU, we rely upon the European Commission’s Standard Contractual Clauses (SCCs) for transfers of online advertising, measurement, and personal data out of the European Economic Area, the UK, or Switzerland.
For all website registrations, we use the so-called double opt-in procedure in the European Union only. After registration on the website, we will then send you a notification email asking you to confirm that you wish to receive additional information from Foxit by clicking on a link in this email. The link will bring you to a preferences manager where you may choose what type(s) of information you would like to receive.
If you no longer wish to receive information via email from us, you can unsubscribe at any time without incurring any costs other than the transmission costs according to the basic rates. You will find an unsubscribe link in Foxit emails, and if you chose to unsubscribe, we will then delete your email address from our mailing list.
11. Affected rights for European Union website visitors via GDPR
In connection with the data processing presented here, you have the right to:
- Request information about your personal data processed by us. In particular, you can request information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of the right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
- Demand the correction of incorrect or incomplete personal data stored with us;
- Demand the deletion of your personal data stored by us, unless we require the data for processing for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of Legal claims;
- Demand the restriction of the processing of your personal data.
- Dispute the accuracy of the data or assert that the processing is unlawful, or whether we continue need the data;
- Receive your personal data that collected/stored in a structured, standard and machine-readable format, or request transmission to another person responsible;
- Revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent cancellation;
Contact the supervisory authority of your usual place of residence or workplace or our Contact branch in Berlin, Germany.
You can exercise a defense of your legal claims where you have objected to any data processing in accordance with Art. 21 GDPR
12. Withdrawal and Rights
You have the right to object to the processing of your personal data provided reasons exist for such objection arising from your particular situation, or providing that the objection is directed against a direct mailing from us. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.
You also have the right to revoke, at any time, a previously given consent. As a result, we will not continue the data processing based on this consent. By the revocation of the consent, the legality of the processing on the basis of the consent until the revocation is not affected.
If you would like to exercise your right to revocation or objection, please send an email to [email protected].
13. Registration Data in the European Union
In accordance with GDPR, European Union website visitors have the opportunity to order our newsletter, register for product downloads, and/or other registrations, in which we regularly inform you about news about our products and promotions.
For these registrations we use the so-called Double Opt-in method. We will only send you e-mail if you confirm by clicking on a link in our notification e-mail that you are the owner of the given e-mail address. If you confirm your e-mail address, we will save your e-mail address and the time of registration until you unsubscribe. The sole purpose of the storage is to send you information via e-mail and to prove your registration. You can unsubscribe from e-mail at any time. A corresponding unsubscribe link can be found in every e-mail. A message to the above or in the specified contact information (e.g. by e-mail or letter) is also sufficient. Legal basis of processing is your consent in accordance with. Art. 6 para. 1 lit of the GDPR.
In our email, we use commercially available technologies that measure the interactions with the e-mail (e.g. opening the e-mail, clicked links). We use this data in pseudonymous form for general statistical evaluations as well as for the optimization and further development of our content and customer communication. This is done with the help of small graphics that are embedded in the e-mail (so-called pixels). The data is collected exclusively pseudonymized and also not linked with your other personal information. Legal basis for this is our aforementioned legitimate interest. Through our e-mail, we want to share content relevant to our customers and better understand what readers are actually interested in. If you do not want to analyze the usage behavior, you can unsubscribe from e-mails or deactivate graphics in your e-mail program by default. The data for the interaction with our e-mails are stored pseudonym for 30 days and then completely anonymized.
14. Storage time
As a matter of principle, we store personal data only as long as necessary to fulfill the contractual or legal obligations to which we have collected the data. Thereafter, we delete the data immediately, unless we need the data until the expiration of the statutory limitation period for evidence for civil claims or for statutory storage requirements.
For evidence, we must retain contract information for three years from the end of the year in which the business relationship ends with you. Any claims become statute-barred after the legal limitation period.
Even after that, we sometimes have to save your data for legal and accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.
15. Data security
If you have created a Foxit account, access to this account is only possible after entering your personal password. You should always keep your access information confidential and close the browser window when you stop communicating with us, especially if you share your computer with others. In addition, we use the popular SSL (Secure Socket Layer) method in connection with the highest encryption level supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we will instead utilize 128-bit v3 technology. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser. We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
17. Your California Privacy Rights
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see Section 2 above, titled “General collection, processing and use of personal data in the context of the use of the website,” along with relevant other sections. We collect this information for the business and commercial purposes described above. We share this information with the categories of third parties described above (as such term is defined in the CCPA) the personal information we collect. We do not sell your personal information; and will not sell your personal information without providing you the ability to opt out. Please note that we do use third-party cookies for our advertising purposes as further described above.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” of their personal information that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under CCPA by contacting us at
Foxit Software Inc.
41841 Albrae Street
Fremont, CA 94538
Tel. +1 866-680-3668
Email: [email protected]
We will verify your request using the information associated with your account, including your email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.