REV. Date: May 25, 2021

Your right to privacy and control over your personal information is very important to everyone at Foxit Software. To ensure that you understand how Foxit collects and uses personal data, please note the information below.

This Privacy Policy governs how Foxit Software uses personal data when you visit our website, and when you access and use any of the Foxit Software products and services, including: the Foxit PDF Reader, the Foxit PDF Editor, Foxit PDF Editor Intune, Foxit PDF Editor Pro, Foxit Admin Console and Foxit Sign. You are responsible for checking this policy from time to time as the list of products and services, along with the policy as a whole, may change from time to time.

1. Responsible body

For any questions about privacy in connection with our products and services or the use of our website, you can always contact our data protection officer.

Foxit Software Inc.
41841 Albrae Street
Fremont, CA 94538
United States
Tel. +1 866-680-3668
Email: [email protected]

For questions specifically related to privacy of data protection in the EU and its Member States, please contact our European office:

Foxit Europe GmbH
Landgrafenstr. 14
10787 Berlin
Email: [email protected]
Tel.: +49 30 39 40 50-0
Fax: +49 30 39 40 50-99

2. General collection, processing and use of personal data in the context of the use of the website

When you visit our website, or install and/or use our products or services, the following information may be collected (i) when you send us such information, or (ii) depending on the activity, without your active participation, and will be stored until automated deletion:

For certain products and services, we also collect token information for any third-party document management systems such as FileOpen, SharePoint, NetDocuments, iManage Work, iManage Cloud, Egnyte, OpenText Documentum, OpenText eDOCS, OpenText Content Suite, Worldox, and possibly others. Note that this list of third-party document management systems may change from time to time.

The data we collect is processed by us for the following purposes:

In no scenario will we use any nonanonymized data for the purpose of drawing conclusions about you.

If you register on the website to download software, register your software, register for a service, view a webinar, get pricing, have a salesperson contact you, or for any other reason, the following information may be collected based on your input:

The data mentioned is processed by us for the following purposes:

The legal basis for the data processing described in this section is the fulfillment of our contractual obligations or the implementation of pre-contractual measures.

3. Third-Party data processing in the context of contract execution

We collect and process your data for the entire process of your purchase or your subscription, including possibly in the context of later warranties for our services and for technical administration. This affects the following data:

Your personal data will only be passed on to third-parties or otherwise transmitted if this is necessary for the purpose of contract execution or billing, or if you have previously consented. For example, in the context of order processing, for the service providers used here (such as PayPal or other banks), the data is necessary to handle the order and order processing. The data transmitted in this way may only be used by our service providers to fulfill their respective contractual tasks. Any other use of the information is not permitted. We need the correct name, address, contact and payment details to process your order. We need your email address so that we can confirm the order and communicate with you. Furthermore, you will receive the order confirmation and invoice via your email address. Employer and job title information is required (as relevant) to ensure services such as support and follow-up can be properly provided.

The legal basis for the data processing described in this section is the fulfillment of our contractual obligations or the implementation of pre-contractual measures, and meeting legal obligations.

4. Create a Foxit account

If you create a Foxit account, we will also use your email address as a login. The creation of a Foxit account is not required and is optional to download and order products. However, a Foxit account allows you to download free trial versions, view your previous online orders, manage your subscriptions (if you have a subscription account), and use Foxit’s cloud service and web applications. The legal basis of the processing is your consent.

If you log in to our website, you may do so using sign-in services such as Google, Facebook, Microsoft, LinkedIn or an Open ID provider. These services will authenticate your identity and provide you the option of sharing certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

5. Use of Foxit cloud service

Foxit provides a number of cloud services, allowing user to read, edit, process PDF files, work across multiple devices, and collaborate online. Files might be uploaded or created when you are using these cloud services, other content or usage data can be created as well.

You may choose to give us access to your contacts to make it easy for you to do things like share your file, send messages, and invite others to use the services. If you do, we will store those contacts on our servers for you to use.

Some Foxit cloud services provide collaboration features where you want to share information with other team members. Foxit will share the information you provide to the person(s) you specify. You understand that your name, email address, information from your profile and online account (including your avatar), and any content you choose to share will be shared with such person(s), and such person(s) may communicate with you (such as by posting comments or emailing you) in connection with your use of the collaboration features of the Foxit cloud services. For example, person(s) who you invite to collaborate with you as a contact using the collaboration features of the Foxit cloud services may also (i) modify comments in or about the file that you have shared, (ii) share such content outside of the Foxit cloud services, and (iii) provide other person(s) with rights to view the content you have shared.

All the files you upload to the Foxit cloud services and the data you created using the Foxit services are stored on an appropriate server infrastructure for processing. Unless you choose to store the files and data on a Foxit server for a later usage, all these files you uploaded will be deleted once the process is completed, and the output files will typically be deleted in one day. We keep the files for the sole purpose of giving you and your designated third parties access to the files and the data for as long as you need access. During that time, we neither look at the files nor mine any data from them. No backups are made of any transitional uploaded files or their processed output, and the content of such files are not monitored without your explicit permission.

The legal basis of the processing is your consent.

6. Use of our own Internet cookies

We use cookies on our site. These are small files that your browser automatically creates and displays on your device (desktop, laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans, or other malicious software. Within the cookie, information is stored, each cooking resulting in a connection with the specific terminal or browser you use. However, this does not mean that we are immediately aware of your identity. The use of cookies serves to make the use of our website and our offerings more pleasant for you. For example, we use session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page. In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time, typically 30 days. If you visit our site again to take advantage of our services, we will automatically recognize that you have already been with us, and your previous inputs and settings, so you do not have to re-enter them. We also use cookies to record statistics about the use of our website, and to evaluate those statistics for the purpose of optimizing our offer (see Sections 2 and 3 above). These cookies allow us to automatically recognize when you revisit our site, to help us determine if you are logged into our website, to store information about your preferences, and to personalize the website and/or services. We may also use cookies as an element of the security measures used to protect user accounts, including determining when fraudulent login credentials are presented, and to protect our website and services generally. Finally, we may use cookies to help us to analyze the use and performance of our website and services. These cookies are automatically deleted after a defined time. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or that they always provide notice when a new cookie is introduced.

By using our cookies, we want to optimize your experience on our website. These services are based on our aforementioned legitimate interests, which at the same time represents the legal basis for the data processing described here.

Managing Cookies:

Most browsers allow you to refuse to accept cookies, and to delete cookies you have received, knowingly or otherwise. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Note that blocking all cookies will have a negative impact upon the usability of many websites, and if you block cookies, you will not be able to use all the features on our website.

7. Use of web analytics and additional services

Web analytics and the other named services in this section are used for the continuous optimization of our services, products, and our website. The tracking provides a statistical record of the use of our website and to evaluate it for the purpose of optimizing our offer to you. From time to time, we employ data processing and collection services and tools to help us provide you with the best services available. Examples of at least some of the data collection and/or processing services are found in the corresponding list below. Note that the list may change from time to time and is provided solely as examples of how we collect data. The legal basis for the data processing described in this section is our authorized interest in the needs-based design and continuous optimization of our website.

a. Google Analytics

For the purpose of the customized design and continuous improvement of our website we use Google Analytics, a web analytics service provided by Google Inc. ( (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; in following "Google"). In this context, pseudonymized usage profiles are created and cookies (see point 5) are used. Information generated by the cookies include, as an example:

This information is transmitted to a Google server in the United States and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if third parties process this data. The data accumulated in this context is transmitted by Google for evaluation to a server in the USA and stored there. In the event that personal data is transferred to the USA, Google relies upon the European Commission’s Standard Contractual Clauses (SCCs) for transfers of online advertising, measurement, and personal data out of the European Economic Area, the UK, or Switzerland. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that personal identification is not possible.

You can prevent the installation of cookies by setting the browser software accordingly; however, we point out that in this case not all features of this website may be fully exploited. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on ( As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics. An opt-out cookie will be set which will prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must reset the opt-out cookie again. For more information about privacy related to Google Analytics, see the Google Analytics Help Center (

b. Mailgun Technologies, Inc.

Some Foxit cloud services use Mailgun email services from Mailgun Technologies, Inc (“Mailgun") to send emails on behalf of Foxit and to deliver the service and account management notice to You. Mailgun collects information that your browser sends whenever you fill in a sign up or contact form on their website or send Foxit an email. This data may include Your personal information (i.e., Your name, company name, email address) and your non-personal information. For further information regarding Mailgun, visit their privacy policy

c. Third Party Cloud Storage Services

We may provide third party cloud storage services in our products and services for your convenience at your choice, such as Google Drive, Microsoft OneDrive, Dropbox, or others to you. You acknowledge and understand that the data collection of such cloud storage services shall be governed by the privacy policy provided by such third parties.

8. Server location

An overview of Foxit's group of companies including its subsidiaries can be found at servers on which user data is collected, stored and used are located in the United States. However, at times, your data may be required within our group of companies or to third parties. If you use the Foxit platform, you allow us to transmit, store and process your information in the United States and possibly in other countries. The laws of these countries may differ from the laws of your place of residence. By taking advantage of Foxit platform, you consent to the transmission of your data to these countries. In the event that personal data is transferred to the USA from the EU, we rely upon the European Commission’s Standard Contractual Clauses (SCCs) for transfers of online advertising, measurement, and personal data out of the European Economic Area, the UK, or Switzerland.

9. Registration

For all website registrations, we use the so-called double opt-in procedure in the European Union only. After registration on the website, we will then send you a notification email asking you to confirm that you wish to receive additional information from Foxit by clicking on a link in this email. The link will bring you to a preferences manager where you may choose what type(s) of information you would like to receive.

If you no longer wish to receive information via email from us, you can unsubscribe at any time without incurring any costs other than the transmission costs according to the basic rates. You will find an unsubscribe link in Foxit emails, and if you chose to unsubscribe, we will then delete your email address from our mailing list.

10. Affected rights for European Union website visitors via GDPR

In connection with the data processing presented here, you have the right to:

You can exercise a defense of your legal claims where you have objected to any data processing in accordance with Art. 21 GDPR

11. Withdrawal and Rights

You have the right to object to the processing of your personal data provided reasons exist for such objection arising from your particular situation, or providing that the objection is directed against a direct mailing from us. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.

You also have the right to revoke, at any time, a previously given consent. As a result, we will not continue the data processing based on this consent. By the revocation of the consent, the legality of the processing on the basis of the consent until the revocation is not affected.

If you would like to exercise your right to revocation or objection, please send an email to [email protected].

12. Registration Data in the European Union

In accordance with GDPR, European Union website visitors have the opportunity to order our newsletter, register for product downloads, and/or other registrations, in which we regularly inform you about news about our products and promotions.

For these registrations we use the so-called Double Opt-in method. We will only send you e-mail if you confirm by clicking on a link in our notification e-mail that you are the owner of the given e-mail address. If you confirm your e-mail address, we will save your e-mail address and the time of registration until you unsubscribe. The sole purpose of the storage is to send you information via e-mail and to prove your registration. You can unsubscribe from e-mail at any time. A corresponding unsubscribe link can be found in every e-mail. A message to the above or in the specified contact information (e.g. by e-mail or letter) is also sufficient. Legal basis of processing is your consent in accordance with. Art. 6 para. 1 lit of the GDPR.

In our email, we use commercially available technologies that measure the interactions with the e-mail (e.g. opening the e-mail, clicked links). We use this data in pseudonymous form for general statistical evaluations as well as for the optimization and further development of our content and customer communication. This is done with the help of small graphics that are embedded in the e-mail (so-called pixels). The data is collected exclusively pseudonymized and also not linked with your other personal information. Legal basis for this is our aforementioned legitimate interest. Through our e-mail, we want to share content relevant to our customers and better understand what readers are actually interested in. If you do not want to analyze the usage behavior, you can unsubscribe from e-mails or deactivate graphics in your e-mail program by default. The data for the interaction with our e-mails are stored pseudonym for 30 days and then completely anonymized.

13. Storage time

As a matter of principle, we store personal data only as long as necessary to fulfill the contractual or legal obligations to which we have collected the data. Thereafter, we delete the data immediately, unless we need the data until the expiration of the statutory limitation period for evidence for civil claims or for statutory storage requirements.

For evidence, we must retain contract information for three years from the end of the year in which the business relationship ends with you. Any claims become statute-barred after the legal limitation period.

Even after that, we sometimes have to save your data for legal and accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.

14. Data security

If you have created a Foxit account, access to this account is only possible after entering your personal password. You should always keep your access information confidential and close the browser window when you stop communicating with us, especially if you share your computer with others. In addition, we use the popular SSL (Secure Socket Layer) method in connection with the highest encryption level supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we will instead utilize 128-bit v3 technology. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser. We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

15. CCPA

The California Consumer Privacy Act (CCPA) places new obligations on organizations that collect personal information of California consumers. As a result, we’re updating our Privacy Policy to include a description of additional rights granted by CCPA and provide California consumers with required disclosures about the collection of personal information.

16. Your California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see Section 2 above, titled “General collection, processing and use of personal data in the context of the use of the website,” along with relevant other sections. We collect this information for the business and commercial purposes described above. We share this information with the categories of third parties described above (as such term is defined in the CCPA) the personal information we collect. We do not sell your personal information; and will not sell your personal information without providing you the ability to opt out. Please note that we do use third-party cookies for our advertising purposes as further described above.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” of their personal information that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at

Foxit Software Inc.
41841 Albrae Street
Fremont, CA 94538
United States
Tel. +1 866-680-3668
Email: [email protected]

We will verify your request using the information associated with your account, including your email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

17. Changes, downloading, and printing this Privacy Policy

This Privacy Policy is effective as of the date on which it is made available on the site and is effective as of [ ], 2021. As our site evolves and offers become available, or as a result of changes in government or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy can be retrieved and printed by you at any time on the URL you are currently viewing. You can also download this text in PDF format. To view and print PDF files you need a PDF viewer. You can download the Foxit PDF Editor for free trial on our website.

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