This ISO/IEC 20000 (ISO 20000) course provides the delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the international standard for IT service management, more commonly known as ISO 20000. This accredited course also prepares delegates for the industry-recognised APMG ISO 20000 Foundation Certificate.
Who Should Attend Our ISO 20000 Foundation Training Course?
This course is aimed at a wide audience of IT service management staff of IT service providers (with internal or external customers) with an interest in service quality management and ISO 20000, especially if working in an organisation working towards (or already certified in) ISO 20000. The combination of the ITIL® Foundation and this qualification will provide a firm basis for professionals working in an ISO 20000 certified organisation.
There are no pre-requisites for this course, although the ITIL Foundation Certificate is strongly recommended.
The ISO/IEC 20000 (ISO20000) Professional Qualification
The qualification is based on a 40-question, 1-hour multiple-choice closed book examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the APMG ISO/IEC 20000 Foundation Certificate.
Fox IT provides ISO 20000 Foundation training courses in the UK and around the world via our partners.
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