Resource Library

The Fox IT resource library aims to provide you with information and inspiration to help you with your IT Service Management and Governance initiatives. In this area of the web site you will find access to a number of resources, including brochures, wallcharts, white papers, presentations and podcasts covering ITIL®, COBIT®, PRINCE2® and others.

Resource Library was last modified: February 21st, 2017 by Ashley

A Roadmap for Digitising Business Services – Part 4

A Roadmap for Digitizing Business Services – Part 4

An article intended to highlight the need for reusable building blocks to drive success and rapid service development to meet strategic needs of the business.

Continuity or Bust !

Continuity or Bust

A white paper considering the early stages of an overall IT Service Continuity Management process.

ITIL® and ISO/IEC 27001

ITIL and ISO/IEC 27001

How ITIL can be used to support the delivery of compliant practices for Information Security Management Systems.

Measuring Success

Measuring Success

A white paper including Ideas on how to show that real benefits are being delivered.

ISO/IEC 20000 Podcast

ISO/IEC 20000 Podcast

Oscar Mercer talks to Mark Sykes about ISO/IEC 20000, the international standard for service management. Mark details the history of this standard.

COBIT® 5 Podcast

COBIT 5 Podcast

Mark Sykes talks to Oscar Mercer about COBIT 5, the latest evolution of the COBIT governance and management framework. Whilst providing some historical perspective.

ITIL® Wall Chart

ITIL Wall Chart

The Fox IT ITIL wall chart is available as a PDF download.