Accelerating ITIL & ISO/IEC 20000 Process Implementation & Improvement
FoxPRISM™ is a fully interactive process modelling tool that helps our clients with the design, implementation and management of Service Management processes. It delivers a detailed knowledge base for IT users to acquire and follow key policy and processes (to level 4 procedures) to drive efficiency and productivity to the business).
Whether used before, during or after an implementation of Service Management processes and/or supporting technology, FoxPRISM™ will help deliver lower cost and earlier business benefits, via:
- An accelerated implementation time
- Reduced costs through more effective use of resources
- Reduced risk in using an approach based on proven templates and many years of proven implementation experience
- More effective deployment of supporting technology via alignment to business processes
- A baseline for continuous reference and service improvement
- Knowledge repository to aid consistent use and the induction of new staff
Supporting IT Process Implementation
Based on ITIL® best practice processes and the ISO/IEC 20000 international standard, FoxPRISM™ provides a customisable framework onto which organisations can map and build their own process models. The 32 different processes that are available within FoxPRISM™ are further supported by documents and templates (e.g. service level agreements, operational level agreements, capacity plan, risk register, ISO/IEC 20000 policies, etc.), all of which facilitate an accelerated timeline along the process implementation path.
Easy To Use And Understand
FoxPRISMTM is a web-based modelling tool that enables information to be shared across the entire organisation. Flowcharts in swimlane format and supporting text are combined to illustrate processes and provide a reference that can be easily accessed, maintained and understood.
The modelling tool is licensed in a at two levels – Administrator with access to the modelling tool to design new, or amend current process and procedures (as well as other reference material) and a reader license to access the knowledge base.
For more information about IT Process Implementation or how our other IT Acceleration Tools can help your business call us today →
Share this Information on FoxPRISM