Identifying Your Priorities Through Assessing Your Current state to Your Vision State
Fox IT has developed an innovative range of maturity and compliance assessment services, commonly known as FoxMAPS™ to provide you with an independent and objective view of your organisation’s maturity and effectiveness, leading to a road map for improvement. These assessments (including ITIL / ITSM Assessments and ISO/IEC 20000 Assessments) use a structured approach to gather and analyse relevant information and then to produce the output in a format that meets your business needs.
Each FoxMAPS™ assessment also draws upon Fox IT’s many years of proven implementation and improvement experience, combined with industry best practice guidelines and frameworks, such as: ITIL®, ISO/IEC 20000, MOF, COBIT®, CMM, etc.
Comprising of a combination of on-site interviews and workshops, observation of process activities in operation as well as documentation review, a FoxMAPS™ assessment not only provides a baseline from which to measure future progress, but clearly identifies the issues that need to be addressed and provides individual recommendations for their remediation.
ITIL Assessments / ITSM Assessments
5 days spent on-site incorporating a combination of interviews, workshops, observations and/or documentation review. Following off-site analysis the findings, in terms of current maturity, observations, strengths & weaknesses, recommendations for remediation and an implementation road map, will be presented along with a detailed report.
ISO/IEC 20000 Assessments
5 days spent on-site reviewing the organisation’s ITSM operation in respect of the 400+ requirements of this international standard. This activity incorporates a combination of interviews, observations and documentation review. Following off-site analysis the findings in terms of compliance, identification of non-conformities and remediation recommendations will be contained within a detailed written report, supplemented by a management presentation.
Similar to the above reviews, but focusing on a custom set of processes and tailored to an organisation’s specific requirements. A typical example is a Service Operation review, including Incident Management, Request Fulfilment and Problem Management, as well as the Service Desk function.
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