Your Path to ISO/IEC 20000 Certification
Fox IT has a wealth of experience in assisting organisations implement the necessary processes, policies, procedures and work instructions necessary to support the requirements of the ISO 20000 Standard and have a proven track record of clients successfully attaining certification.
Our proven roadmap, shown here, provides clients with a clear strategy of how best to approach an ISO 20000 project, with Fox IT able to guide them on a successfully journey and in the most effective manner.
What Is ISO/IEC 20000?
ISO 20000 is an international standard and consists of a number of requirements that an IT organisation (ITO) can be formally audited against to show that the ITO is proficiently operating its IT service delivery to a pre-determined ‘standard’. Its full title is ISO/IEC 20000 Information technology – Service management, sometimes for brevity just called ISO 20000 (or ISO20000).
Whilst organisations that operate service management can be assessed against ITIL®, this is a best practice framework that allows an organisation to be selective about which elements they do, and there is no minimum number of processes that must be performed, or indeed which parts of a process need to be performed – whereas ISO/IEC 20000 specifies a set of processes and an over-arching management framework that must be effectively performed and managed, and evidence shown of that.
There are a number of parts to ISO/IEC 20000, but it is Part 1 (Service management system requirements) that specifies the mandatory aspects that any ITO must perform (and show evidence of) in order to achieve certification.
Fox IT’s three steps to ISO/IEC 20000 certification
As a way of breaking down the journey into clear and easily manageable chunks, Fox IT has written three papers that explore in more detail the necessary steps in achieving ISO/IEC 20000.
For a more in-depth view of this Planning step, then read Fox IT’s paper ISO/IEC 20000: Three Steps to Certification, Step 1 – Planning.
For a more in-depth view of this Assessment step, then read Fox IT’s paper ISO/IEC 20000: Three Steps to Certification, Step 2 – Assessment.
Fox IT’s ISO/IEC 20000 assessment also forms part of our Assessment Services portfolio, and is further supported by our ITIL And ISO/IEC 20000 Assessment tool,™ FoxMaps™.
For a more in-depth view of this Implementation step, read Fox IT’s paper ISO/IEC 20000: Three Steps to Certification, Step 3 – Implementation.
How Fox IT can help you on your journey to successful ISO/IEC 20000 certification
In addition to what has been mentioned above, there are other ways that Fox IT can help organisations on a successful journey to certification. Whilst there are specific consultancy activities that have already been described, it is often found that further support is required to be provided, as an ITO still has to deal with the day-to-day delivery of services to their customers. So Fox IT can provide just a ‘light-touch’ supporting role, or a more hands-on involvement. Additionally, Fox IT can also provide resources to fulfil roles on an interim basis via our Managed Resourcing service. Fox IT can provide the flexibility required to support the ITO in whichever way best suits their needs.
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